Refund Policy

Our products are digital and access is provided immediately in your Dashboard. Therefore, all sales are final and non-refundable, except where required by law.

Exceptions we consider

• Duplicate payments for the same order (processing error).
• Permanent technical failure on our side that objectively prevents access, after you have contacted support and we have been unable to restore it within a reasonable time.

Disputes & Chargebacks

Before raising a chargeback, please contact support—most issues are solved quickly. If a chargeback is raised, we respond with: order metadata, issuance/download logs, IP address, user agent, timestamps, terms acceptance records and 3DS results (if any).

Right of withdrawal (EU/UK where applicable)

You request immediate access to digital content and acknowledge that you waive any withdrawal right once delivery starts, to the extent permitted by law. This consent is recorded at checkout.

Contact

Support: support@ecertificate.pro

Last updated: 2025-09-12